• Delivering products across India*

Spare Replacement Policy

Zayan Mobiles & IT Hub Located at Kottarakara, Kollam District owned this website. This document governs your relationship with zayandigital.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Warranty Policy for Spares

  • Warranty coverage for all products is mentioned on the product details page in the warranty section. If the product has an applicable warranty, then the duration is also mentioned below the coverage details.
  • If the product has a warranty applicable, then the warranty period starts from the delivery date.
  • The warranty does not cover any damages or losses caused by postal or shipping services (courier company). We recommend you carefully check the package contents according to the packing list in front of the postal service or shipping company representative. Also please do not accept the shipment if they are physically damaged or have been opened before delivery.
  • All defective items being returned must be packed as if they were new and working. Failure to do so may invalidate the warranty. We are not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.
  • If ANY warranty seal is broken or has been tampered with, the product will no longer have any warranty, and we will no longer be liable for the repair or replacement of your product.
  • The purchased product might contain more than 1 warranty seal. In this case, each and every warranty seal must be intact, and should not be broken or tampered with. If any of the seal is found broken or tampered with, then the product will no longer have any warranty.
  • Before you buy any items, please ensure that you have verified compatibility with your requirements and your handset. We will not take any responsibility and will not accept returns for items purchased that are not compatible with your requirements or your mobile phone.
  • The in-screen Fingerprint sensor, proximity sensor, or any other in-built sensors do not work on the compatible combo display folders.
  • Battery capacity (mAh) varies from supplier to supplier and will be different than the one that comes with the handset.
  • Flex, PCB, and modules do not come with the components installed.
  • Full Housings or body does not include middle and side keys.
  • Purchaser is responsible for all shipping costs on all products returned to us for warranty repairs. Please allow up to “10” business days for our technician team to check out your returned items.
  • Products sent to us for any replacement, repair, or any other purpose should be collected back within 14 days of arrival. After that, we will be forced to destroy the product and consider the case closed.
  • The images shown in product details can be different from the actual product.

Please make sure you meet the following requirements before sending the goods back for replacement:

  • The protective film and warranty seals on the LCD & touchscreen should be intact, before taking off the protective film & seals please check if the LCD or touchscreen is working.
  • The protective film or warranty seal should not have any repositioning traces.
  • The part should not be physically damaged.
  • No modifications or adjustments to the device or misuse of the item.
  • The warranty doesn’t cover careless usage of the item (ingress of alien objects and liquids on spare parts or in devices, electrostatic discharges, misuse of voltage, and other external factors).
  • Before sending items for warranty service, please contact us at info@zayandigital.com,  to find out all the details concerning your issue.

Out-of-Stock Terms & Conditions

We at zayandigital.com, try to give the maximum benefit to the customers. Whether that be product price, product quality, or product availability. But sometimes things cannot be managed as planned due to the huge volume of transactions every day in our business. We try our best to keep updating the products that are out of stock with our suppliers, but sometimes they can be out of stock as you order, which is somewhat impossible to manage.

Sometimes it can happen that the product you order is not anymore in stock with us. This can be because of various reasons. Like:

  • The product was already out of stock when you made the order.
  • All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
  • The product is in stock, but it failed the quality check before the order shipment.

Now, in such an “Out-of-Stock” cancellation case, we generally have 2 options:

1. We will ship all the in-stock products that you have ordered first and for products that are out of stock, we will ship them to you immediately once the next shipment of stock arrives. We will not charge you any extra shipping cost for the same.

2. We will ship all the in-stock products that you have ordered first and for products that are out of stock, we will provide a coupon reward with the same value as the goods that are out of stock. You can use this coupon to make future orders on our website or a cash refund will be provided which may take 3 days of time.